Unmerge Fios and wireless account
Haru1
Newbie

I need to unlink my Fios and mobile accounts. I accidentally linked my wireless account to an older inactive  Fios account and have received 0 help from 2 different customer service reps in trying to unlink the accounts so I can link the correct Fios account.

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Re: Unmerge Fios and wireless account
kh-gary
Moderator Emeritus

Hi Haru,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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