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I needed internet after moving into my new place October 1st. I called the Verizon Billing and Support to see if they can help. The person who spoke to me sold me on 1 GiG after mentioning a bunch of discounts like student discount, $15 credits, Autopay discount and a waiver for the in house installation. I told him twice I only needed 300 mbps. But he convinced me after saying the price will be the same after the discount. Well… he lied. First there was issue with the autopay discount. Now it’s forced onto my next billing cycle. Second the waiver for the in house installation was not 100% coverage. It’s maybe 50% off. The student discount isn’t applied until one or two cycles later. I’m stuck with a 106 dollar bill even when I only used 1 GiG for 1 day before changing it immediately to 300 mbps. I even went to make sure that the 1 GiG price wouldn’t be in the current cycle by calling in. This new sales person reassured me saying the bill hasn’t even generated yet. The internet was updated immediately after I changed it. That cooled my anxiety slightly. Well… a week later, I felt something was wrong. I checked and see a 106 dollar bill, I called in again and asked them about the bill. This sales person said the last one was wrong and the bill immediately generated when I signed up. And I signed off for the new updates to be applied on the next billing cycle. No matter what I said about how I was pressured into it with discounts and how I barely used the internet. This guy had no empathy no suggestion for help. He later even tried to sell me on most stuff like home protection plan, phone plans, more streaming plans. Even though I told him I cannot afford this months bill and had financial issues. So this is my story, please stick to the plan you need don’t listen to this discounts stuff. They don’t care if you are pressured and now forced to pay.
Hi cheetomeop,
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