Unresolved BIlling errors
Enthusiast - Level 1

I have called Verizon every month to resolve charge for router I do not have and each time I am told not to worry the credit is in the file and it will process on the next bill.  Got my bill today and it is still not fixed.  Now I am bombarded with texts and notices about my delinquent bill.  In fact the Verizon associate who I last talked to last time said just pay your regular monthly amount, which I did. I don't know where else to turn, I can't take the collections calls and notices.  It is very upsetting for someone who always pays their bills on time.  Should I contact the BBB or FTC?  

Re: Unresolved BIlling errors

Yes contact the http://www.fcc.gov and file an online complaint.

also contact an executive here https://www.verizon.com/about/our-company/executive-bios

they will then call you from executive escalations 

Re: Unresolved BIlling errors

Hi naflower,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.