I have called Verizon every month to resolve charge for router I do not have and each time I am told not to worry the credit is in the file and it will process on the next bill. Got my bill today and it is still not fixed. Now I am bombarded with texts and notices about my delinquent bill. In fact the Verizon associate who I last talked to last time said just pay your regular monthly amount, which I did. I don't know where else to turn, I can't take the collections calls and notices. It is very upsetting for someone who always pays their bills on time. Should I contact the BBB or FTC?
Yes contact the http://www.fcc.gov and file an online complaint.
also contact an executive here https://www.verizon.com/about/our-company/executive-bios
they will then call you from executive escalations
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