Unresolved Billing Issues

I called in back in June to cancel my services due to the many issues I have experienced since starting back in April. The representative asked my why and I advised due to billing issues and a missing credit and she didn’t even try to resolve the issue. She advised ok and said she cancelled my account which she probably didn’t. My original account number was  ends in 391-0001-50. I had originally activated with phone and internet services. I ordered the wrong router returned it and it was confirmed returned on 5/9 but I still have not received a credit. I cancelled internet services about a week after having them because the speed was not fast enough. I kept my phone service. I continue to have a bill for the first account in the amount of but it should have been cancelled and no further charges. I don’t know how I have a bill due in August for $60. I have called in previously about the balance and was told it was no longer there but I’m still getting notices that I owe. Now the new account number which I cancelled in June ending in 7777,I don’t have a problem paying that bill but I’m so frustrated about the other things. Tonight I was called by the finance department to make a payment on an account that should have been cancelled in April. They lady said she cancelled it tonight but wasn’t able to give me a confirmation. She transferred me to billing for adjustments and credit for my returned router but after holding for 40 minutes I was hung up on. I called back again and was hold for an hour before I had to disconnect. I just want this ordeal to be resolved. I have been going back and forth with VeriZon since April and I’m very disappointed as I have never had issues with them with my other account I had with my husband but the amount of effort I am having to put in to resolve these issues is unbelievable. The normal person probably would have gave up but 1. I want the monies that are owed to me and 2. My credit is too important to let a an error made by the company negatively impact me.

Re: Unresolved Billing Issues
Moderator Emeritus
Hi Royal,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.