Unresolved billing error for MONTHS
Enthusiast - Level 1

Hi There,

Every month since I moved my service to my new apartment in January, Verizon had attempted to overcharge me by $50 ($92.47 instead of $42.48) for my Fios Internet 100/100 service. Every month I have to get on multiple chats and calls with reps who swear they've fixed it for good themselves or forwarded it on to the tech support team so they can get to the bottom of it.

While they are able to temporarily correct the price for the month, the error just pops up again next month. Worst of all, when they send me the amended bill I have to keep canceling Discovery+ because it is included in the package despite having 0 desire for it and leading to an additional $10 (re-)cancellation fee.

Can anyone help me? I'm getting desperate and I'm starting to feel my only option is to switch to Spectrum.

Re: Unresolved billing error for MONTHS

Hi Courtland2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.