Unresolved billing issues for 8 months!
Cshopcoup1007
Newbie

I am at a complete lost and have NEVER had this kind of issue with any other company before!  I had a problem with a dvr box that I had for maybe a month back in March of last year. They sent me a box and I had to return the old one.  Lucky for me I saved the ups tracking number because I've learned the hard way.  I knew the box had been received by the return department because I tracked it. On my next bill I had a $300.00 fee for not returning the box. And so it began.  I have spent countless hours on the phone for the past 8 months trying to get my bill corrected.  The first call I made I was told it takes 2-3 months to get an issue like that off of your bill.  That's funny because it sure doesn't take them 2-3 months to put it on your bill.  I made calls to Verizon for the next few months only to be told each time it would be taken care of. Then in October I get a letter saying my service is going to be disconnected because I hadn't paid for the charge of the box that even someone at Verizon CONFIRMED that they did receive it back. I finally, in October, got to a person in the escalation department who seemed legit and that was going to take care of getting my account straight.  My account STILL is not straight and I have been unable to get a response from this person via email and the direct phone number I had for them has rang busy for the past week.   Let me say again that I have NEVER had a problem of this magnitude with any other company.  I am ready to take this to my local TV station that does segments on problems of this sort that companies won't resolve.b not to mention when anyone I know ask for recommendations on tv,Internet,cell phone etc I tell them DO NOT go with Verizon.  It has been the worse nightmare for me.  After reading others complaints on here I thought I should share my experience hoping to save others from this nightmare I can't seem to get taken care of

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Re: Unresolved billing issues for 8 months!
LawrenceC
Moderator Emeritus

Hi Cshopcoup1007,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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