Unreturned Equipment Charge

Hello, there was an UNRETURNED EQUIPMENT CHARGE on the latest bill for $99.99, charged on MAY 19th, 2014.

Here's what has transpired. We signed up for Verizon FiOS when moving into a new home. We are on for this special "24 Mo. Internet Contract Discount thru Apr 15, 2016" because it said we were "FiOS ready". We have also chosen to rent the router. Upon moving in, we found out the house was not ready. It was missing a white Verizon box that was meant to be within the household, as we came to find out after talking to Verizon Agents on the phone. 

So, a technician came by and setup the white box inside the house and we're good to go for FiOS. We asked if there were going to be any installation charges of any kind. The tech said NO and gave us his number if we had any questions upon his departure.

We are now trying to figure out why there is an unreturned equipment charge on our latest bill. We just have the router we are renting from Verizon, which obviously doesn't need to be returned -- and, we have no other equipment. So why the charge?

Re: Unreturned Equipment Charge
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Unreturned Equipment Charge
Customer Service Rep

Since we have not heard back from you, we are now closing out your support case. If you still require assistance, please feel free to post on your original thread.