Upgrade Fee
Tabithah04
Enthusiast - Level 1

I was told at the Verizon store that I can get a free $0 upgrade phone, because my old one staopped working, and that I would just have to pay the Upgrade fee. That was fine, but I just checked my bill, and still says I'm being charged $11/month to pay off my phone that I owe $400. Does anyone know how to fix this?

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Re: Upgrade Fee
vzw_customer_support
Customer Service Rep

Oh no! As a consumer myself, I know how important it is to make sure that I am being billed correctly, but we are here to help. To get started, we would like to take a closer look at your account. By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our privacy policy to learn more at verizon.com/privacy. California customers can also view our California Privacy Notice at verizon.com/californiaprivacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Click here to authenticate:http://spr.ly/6004OiRk0

~Freddy

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Re: Upgrade Fee
vzw_customer_support
Customer Service Rep

We want to make sure that we are able to help out with any issues you might be having. If you still need assistance, please authenticate through the previously sent link.

~Freddy

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