Went into Verizon store in Novi to look into changing to an unlimited data account. Manager said we qualify for new IPhone 12 for each line (3) if we go to 5G with unlimited data. No mention of new lines or any other โrequirementsโ. We went for it, new phones were ordered and delivered and they said weโd be charged for โ2-3 billing cycles then the promo will kick in and theyโll credit your account. Itโs the way Verizon does thingsโ. That was in December of 2022. Itโs now July of 2023 and Iโm still being billed and Verizon says we should โwork it out with the storeโ which was temporarily closed last time I tried. Iโm over this nonsense and since Verizon is well know for its โfree phoneโ ads. my next step will be the Better Business Bureau and the State Attorney Generalโs office.
We are sorry to read that you had this negative experience with your upgrade, and that you've been dealing with this issue for such a long time. We will be sending you a private note to better assist you.
~Freddy
Not as sorry as I am. Btw the verification link you sent takes me to a blank page.
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