I am writing to express my deep frustration and seek immediate resolution regarding a persistent billing issue that has significantly impacted my wife and me.
In May 2024, I switched to Verizon and enrolled in an online promotion that included a device trade-in. I also referred my wife, who signed up under the same promotion and plan in the same month. Initially, I experienced overcharges on my account, which, after considerable effort and time, were eventually corrected, and I received the appropriate credits for the overpayments.
However, my wifeโs billing issue remains unresolved after four months. Despite signing up under the same promotion and plan, her bill continues to reflect overcharges. We have collectively spent over 30 hours communicating with Verizon representatives via phone and chat, yet the problem persists. Each representative assured us that the issue would be resolved, but no progress has been made. The chat feature, intended for ongoing support, often resets with a request for more information, forcing us to repeatedly start from scratch.
Out of sheer frustration and desperation, we have filed an official complaint with the Federal Communications Commission and the Los Angeles County Consumer & Business Affairs. I am willing to withdraw these complaints once my wifeโs account is accurately adjusted. Until then, I am prepared to pursue this matter with the FCC, as this situation represents a disservice to the American public. As a publicly traded company, Verizon has an obligation to provide reliable and fair service to its customers.
I suspect that this may be part of a broader issue of overbilling or intentional overcharging, given that we reported this discrepancy from the very first month. I urge Verizon to address this matter promptly and ensure that my wifeโs account is corrected without further delay. Please investigate to determine whose account I am referring to as you have a plethora of information and records from our complaints by now.
We definitely understand your concern, and we are here to help. We sent a Private Message to get additional details and further assist you.
~Geo
I received your private message, and you are asking the same questions I have already answered over 4 months to various representatives, and as recent as early this week both over the phone and also in chat.
"Insanity is doing the same thing over and over and expecting different results" - Albert Einstein.
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