VEC agent did not deliver on promises

Hi, I signed up for verizon fios through a VEC agent under the assumption that I was getting the 50/50 $39.99 deal. After I noticed that my bill was 49.99 the VEC agent promised to fix it. Since then he has gone dark and stopped responding to texts. He also promised to waive the $90 installation fee, a fee that remains on my bill. Frankly I'm getting a little frusterated with this agent's lack of responsiveness given that he is a representative of Verizon. 

EDIT: I also called support and was simply told there was nothing that could be done since that was new customer pricing and I was no longer a new customer.

1 Reply
Moderator Emeritus

Hi davidshepard77,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.