8 months after canceling verizon FIOS service I noticed I was reported as delinquent on my credit report. I then received letters and calls from a collection agency. Before then I never received a bill or any notice from Verizon that there was a past due bill. Verizon claims I owe over $1700 for a final bill and equipment they say was not returned. I returned the equipment and provided Verizon with the tracking number of the prepaid UPS slip they gave me. I offered to pay the final bill although I had never received it if they would remove the notice from my credit report as my family is attempting to purchase a house. They refused and said we had to pay the entire amount and nothing would be removed. They since sold to multiple collections which harassed me and made it difficult to obtain credit. Every time I disputed with one collection agency they sold to another. Finally I agreed to pay $850 to stop collections and I was told we could then ask Verizon to remove from the credit. We paid and now Verizon continues to say we owe they full amount and they will never remove from the credit. They also say they will continue to report as delinquent.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.