So I look at my bill today and notice my my bill went up $50, now Im the type of person who usually just pays the bill unless I notice a change. The last time i had any contact with customer service it was because i was done with my contract and was looking to see if they would offer me something new. They offered me a cheaper plan w/2 year agreement so I excepted, but didnt like the plan and called them back immediately to reverse it to my original plan... NOW THIS IS WHERE IT GETS UGLY. They told me i would resume with my normal plan and I obviously would not be under contract, so i would be free to make a change whenever i wanted to. I decided to stick with what i had and continued to pay the amount of $116 a month that my plan had just went up to since my last contract was over, but now a year later the bill went up another $50 and when i look at it on the bill they had never removed the 2 year agreement even though i never kept the package and the customer service rep tells me my whole story was basically not true becaue they would have taken the agreement away a year ago. VERIZON YOU HAVE BECOME A DISGRACE WHEN IT COMES TO CUSTOMER SERVICE!!!!! The first chance i get im going to call Time Warner or XFinity because you're obviously not interested in keeping customers.
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