VERIZON REPORTING NEGATIVE INFORMATION ON CREDIT

[RyanCooper]

I am in the process of buying a house with a closing date of 12-15-14 atleast it was until verizon got involved. On friday the 28th of november 2014 I was sent an email from my lender saying that verizon had reported a delenquent account for $161.00 on my credit. And because there was a negative account they wouldnt be able to close the loan potentially causing me to lose my contract and thousands of dollars I have already spent durring the process.

So began my journey with Verizon to get this taken care of. I called on friday evening and was told by the cancelation department that they didnt send the bills to the right address. she updated my address and resent a bill. When I canceled in July the rep I talked to had asked me for a forwarding address; to send my final bill. I gave it to them and was told to pay the bill when I got it in the mail. So I waited.. 

When I spoke to the rep on Friday (11-28-14) she said that the Financial services department had to remove it. So she transfered me over to guess what; a closed office. they wouldnt be back till monday. The irritation is only slightly setting in at this point. On monday I called and was told by financial services that only the verizon recovery department could deal with credit issues. Ok, atleast im getting closer to where I need. I got the number and called them imediatly.. then waited.... a long time.. finaly I got a very nasty rep who said it wasnt her fault; and she wasnt going to remove it. I asked how to get it taken care of; she said talk to billing and sent me over there. At this point is where I started getting mad. But to every new rep I talked to I was still remaining polite because I know they didnt specifically cause the issue. When I got someone in billing they said that they would have to send me to financial services because they deal with this; and promptly sent me over there.. wait.. did I just make a complete circle and now im back at financial services?.. Ok so I talk to them, very rude lady by the way, but she adds a note to the system that the bill was generated a month after I moved out and was sent to the old address; not my new one. GREAT!. Then back to Verizon Recovery I went; where I waited.. Again.. For a long time.. then when some one picked up; they imediatly hung up the phone.. Ok so thats how verizon keeps call volume low.. Called right back where I waited.. Again.. For and hour.. very mad at this point but when the lady answered I couldnt help but to be happy I wasnt on hold anymore I kindly told her my situation. This was the first rep that tried to actually help and was pleasant to talk to. however after almost an hour on the phone with her; she told me that it WAS a verizon error because they sent the bill to my old address; even tho I gave them my new one. but she was told by her supervisor that she couldnt remove it. I said ok "so I have this account on my credit because Verizon made a mistake and didnt send the bill to me, but your not going to fix it?" to which she responded "Yes, sir" in a shaky voice cuz she knew it wasnt right. I then asked to speak to a supervisor; she told me she would check if the supervisor was available, then came back and said she would have to get a call back number because the supervisor was busy and would have to call me back that night or early the next morning.. I never got a call back Monday Or Tuesday.. 

The first time I spoke to the recovery department I asked to speak to the supervisor and was rudly told NO! She didnt even want to help at all only get me off the phone. 

FCRA states that I must be notified from Verizon when a collection is placed on my credit. Which I wasnt, I contacted them. It also states that they MUST send notification BEFORE they place and collection. They didnt update my address, not my fault; I did my part. Also they had my alternate phone on file and my email. So there is NO EXCUSE as to why I wasnt notified. 

I also have the right to speak to a supervisor if I feel my issue is not resolved properly. I was denied that.

I would also like to point out that in this whole process I was never asked to make the payment. I even told the last rep I talked to that if I owed the money I had my credit card; and was ready to resolve it and get it removed. They were so concerned about not fixing the issue they never even bothered to  ask me to pay the bill.

This will be the LAST time I have service with Verizon and I am considering dropping my 5 lines as a wireless customer if this is the way Verizon operates. 

I will have to spend months, thousands of dollars, lose the money Ive spent on my house and lose my sales contract over a $161 bill Verizon is not willing to correct; yet admits made the mistake.

UNNACCEPTABLE!!!!!!!

[LawrenceC]

Hi RyanCooper,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[RyanCooper]

Its been a week and not 1 person has tried to contact me.

Thanks for the help Verizon!

[RyanCooper]

Update! The item was disputed with the credit bureau and Verizon VERIFIED it was valid even tho I have proof showing the account was already paid and there is a $0.00 balance. Verizon intentionaly  falsified information to my credit. they are not willing to correct their mistake at ALL..

WORST service I have EVER seen from a company. DO NOT do business with Verizon. This isnt the only time I have heard of them lying to customers and not fixing their mistakes..

AND verizon said they would have someone contact me to correct the issue. They havnt tried to contact me at all. Just a post saying they would so all that read this thread will assume Verizon tried to correct the issue. When in fact they havnt. DONT believe their lies!!!!

[disappointedjoe]

My situation is so similar.  I have been questioning/disagreeing/fighting with Verizon over a collection of a bill I never received for an account with only one charge!

My credit report shows I have been a customer since 2013.  The correct information is September, 1985 with the same phone number since Verizon was GTE.

The offices in Wallingford CT report to one credit bureau while Weldon Springs MO reports to another.  

My correct records should show 29 years of on-time payments.  

Weldon Springs MO sent me to Wallingford CT.  Wallingford CT sent me a form letter that says Verizon does not have to comply with credit rules.

Where do I turn for relief from Verizon credit reporting?  

Disappointed

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[theresultant]

Right now at this very moment we have 5 Verizon bills showing zero balance due from a past account. we requested copies of account debt. Right now my wife's credit shows 813, 807 and 702 with pending disputes from us. (her credit will drop to 700 if not resolved) due to Verizon collection of $78.00 a year ago. We had no idea of this collection untill credit was pulled for the purchase of our third property 9 mos ago.. We never received any notification from Verizon on this. No final bill due, no past due notice, no pre collection, etc. after learning of the collection we immediately contacted verizon,,,what  a joke, long waites, transfers from this dept to that dept, this supervisor, that supervisor, this special team etc...filed disputes with all 3 credit agencies uploading zero balance verizon bills. 2 agencies have pending 1 sided with verizon...not sure why...We just received a letter from a collection company 3 weeks ago for this 1 year old bill,,,,.  Really Verizon.. so gues what...right now our Verizon Cell phone bill is $1100.00 past due. Will try and use it for leverage (pay for delete) or keep running up the tab and bail...... We are tying a refi on one of our properties right now with Chase and guess what..we cannot move forward until the $78.00 is removed. Problem is You can't just pay the collection, because it refreshes the debt and doesn't get removed...it shows paid collection and that is just as bad as not paying... we have the credit reports showing colleciton from verizon, we have bills from verizon showing zero balance...HELP.

[ElizabethS]

Hello theresultant

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[damon329]

I have the same issue. I only had service for 10 days. After cancellation i recieved a bill for 271.45. called cutomer service and opened a dispute. They sent a bill for 232.95 a month later. I thought the dispute was on going until i was refinancing my mortgage and verizon had me in collection.  No notice at all. Are you kidding me. My fico score went from 839 to 669. I call for a supervisor, leave my number and never get a call back. Ive been a wireless customer since 1995 and this is how you treat me. wow

[LawrenceC]

Hi damon329,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

[Leito1]

I am sorry to hear that, but trust me, you are not the only one that is having trouble with them. An employee at the mall 205 store in Portland Oregon gave me the wrong information and sighned me in for a plan that was suppused to be cheaper but ended up being more than I was paying before. I have called customer service, talked in person with some manager, and they say that they cannot fix the problem, so basicly I have to pay for a mistake that and agent made. In the past years everything went well, never had problems with verizon, but now they are going terribly bad. Their customer service is not the same anymore.

[ElizabethS]

Hello Leito

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[blkwolf213]

I have a collection on my report that was taken care of over a year ago and i politely went through the tranfer from department to department just to have the lady tell me there was no way to contact the credit bureau and have it removed and like a previous post it is holding up my closing of a mortgage.  Now you cant tell me that verizon cant pick up a phone or send an email to have the negative information that has been resolved taken off to help out someone.  Simple. 

[ElizabethS]

Hello blkwolf213

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[jpwj]

They are doing the same to me. I cancelled my fios service in July of 2012. I gave them my new address and even seen if I could get service where I was moving to. I moved and thought the last bill was paid.... Guess I was wrong. Look at my credit report there it is. A bill for 278 dollars charged off as bad debt so I called right away. They bounced me around from one person to another. I was on the phone for 4 and A half hrs. I got nothing but rude people and every one had diffrent information. They said they only had 2 calls from me in there records and its from October 2012 cancelling it not July. I told them that's not right that I even called in July to get the final amount so I could pay it off. I was interrupted and told I can't turn off my service and get the final bill in the same day because they have to prorate for what I didn't use that month. Finally I just gave up. I called again the next day and asked if I just paid it would they take it off my credit. I was told no they can't. I asked if they can't or just cant for me. She said there was no error on there part so they couldn't for me. ! There are alot of errors!! also asked why. didn't they send it to my new address. She said it's not on the file but if I go to customer support and they note my account that they screwed up on the address then she could send me a letter staying if I pay my bill then they will take it off my credit report.... Well about an hr and a half I finally got it done and back to her department, of course it was a diffrent person. I explained what was going on and told her what I was told to do. She said that they still can't do it...... Really!!!! She said she would have a supervisor call me back. I waited around 2 hrs and called back. He said I was on a list and would get a call at some point but...... He could help me... Haha no he couldn't but ok here we go again. After telling him half of what was going on he stopped me, told me to stop talking and let him speak. I chuckled and said go right ahead. He said there is no such letter. I said I was told by someone that has a job fixing credit and the 2 people I talked to from his same department knew about it... He said I must have talked to new people that didn't know what there doing... Ok that sounds good. I told him I just want to talk to a supervisor. He said wait by the phone then and hung up. Well I didn't get a phone call. I called the next day asking why I didn't get a phone call. She said they have 24 to 48 hrs. Wish I was told that but of course why would I be. But here we go again, she said she could help. She read the notes I told her a little about what was going on. She said I can wait for a supervisor if I want but there's no point. I told her its not right that I was not informed about a bill I owe. She said I was. According to the record now... It shows I called in October to cancel because I was moving. I was asked if I wanted the bill sent to the new address and I said no and then I asked what the final bill was and was told it was 278. AGAIN this is according to a new or diffrent record that she found but yet now one else could see that... So at this point I have spent at least 7 hrs on the phone and about 5 waiting for a phone call. By the way I work night shift. So no sleep this week. The part that makes me mad is there acting like I'm looking for a hand out and if they could look at my cell phone bill I have been clearly making my payments for the past 9 years. They might not care to lose one person but if you do the math. 9 years equals 108 months. Bill is about 150 so that's over 15000.00 dollars. Doesn't sound like a lot but over 278 it is and from the looks at it from what I have read online times that by a whole lot of people and now you have a business that can no longer has customers. Good luck other customers. Its not a fun road but I hope you have better luck

[ElizabethS]

Hello jpwj

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

[sick_rantorum]

Same thing happened to me.

Moved in October of 2014, transferred my service. Verizon, being incompetent, decided to then cancel my existing service for absolutely no reason. I figure that's par for the course with cable companies, so I just started a new account and kept the existing equipment.

Months later, I get a bill from Verizon saying I owe $300+. I call to figure out what's going on, and we discover that Verizon incorrectly charged me for "unreturned equipment" (you know, the equipment I'm using on my existing account). They tell me everything will be fixed, and that the bill would not be sent to collections. I'll give you one guess as to what happened next.

I have called numerous times now, each time explaining the situation at length, receiving a verbal mea culpa, and being told that "everything will be taken care of." Well, it hasn't. I received a letter that explained one of my credit card accounts was being closed because of this. The account has been tossed around to multiple collections agencies at this point. I will be going back to school soon, and I may not be able to take out loans because of Verizon's mistake.

I submitted a dispute with TransUnion today. This needs to be resolved, now. Please contact me, because every single call I make is dropped by the representative (who presumably is too busy fabricating bills to fix these issues).

[LawrenceC]

Hi sick_rantorum,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[registeragain]

I have a very similar problem and it has been ruining my credit score for 2 years. I am planning to buy a car and it will give me very negative financial impact. It's really unacceptable and I need it to be fixed ASAP. Please people who had same problem tell me how you fixed it and how you dealt with this unacceptable Verizon. 

Thanks

[ElizabethS]

You need to contact Verizon directly. Depending on what kind of negative information was reported, you might start at the billing department.

[registeragain]

I did it so so so many times and no one can give me an appropriate answer including you. I am tired of giving you same information and situation.

I will try one more time. I went to dealership to buy a car and a dealer told me that I have a collection with Verizon. It's been two years and I have fully paid all the bills. Just send all the credit agencies that Verizon provided wrong information about me and have them fix it. please stop making me waste more time and money

 Oh can you tell me how to contact billing department directly? I have tried so so so so so many times. Seems like it's impossible

One more thing, is there any specific reason that other people's issues have been escalated to a verizon agent and being so unsupportive only to me?