I've seen multiple threads on this already and find it sad that a big company like this would refuse to give back a customer's money. I closed my account back in November and have yet to receive my refund.
- They first sent my check to an old residence that they shouldnt have had on file (Bill/return box and everything has always been shipped to the correct address except of course the REFUND CHECK)
- Then after calling they sent it to the correct address. I then asked for a tracking number of which they said there wasnt any. But then somehow the lady said a delivery attempt was made but no one was home...SO HOW DOES ONE GET THAT INFO without a tracking number?
- So then I ask her to refund the CC that was on file. She said that can be accomodated and expect a refund in 7 to 10 business days
- Then two days later, I get an email saying that refund check has been shipped to your address. WHAT THE HELL! I wanted a CC Refund
- Also, that check has yet to arrive
I will be complaining to the BBB and FCC
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