VERIZON TRYING TO BILL ME FOR RETURNED TV BOX
meggiep333
Newbie

I returned both my router and DVR to verizon in the same box via UPS. For some reason, I got a letter today saying the DVR hasn't been returned and only the router. However, I had a notification on my account months ago that everything had been returned. It has been months since I have cancelled my account and this is the first I am hearing of this. 

0 Likes
2 Replies
jonjones1
Legend

Hopefully you saved those documents saying all was returned?

you can go here to file an online complaint http://www.fcc.gov which may or may not assist. Or http://www.bbb.org which has better success.

you could call your states Public Utilities Commission or Public Service Commission who regulates Verizon’s services and has quicker resolution to such issues.

i have another option I can tell you in private since I cannot discuss the legal aspects on the forum per the terms or service.

0 Likes
LawrenceC
Moderator Emeritus

Hi meggiep333,

Please contact Customer Support at 1-800-VERIZON to check on the status of your returned equipment.

0 Likes