VISA Redemption Link not working

I received an email on May 13, 2020 about redeeming my Visa Gift Card however the link in the email does not work nor does the link in the message section on the online account work. I have been trying everyday for about a week on both the mobile app and a pc but nothing works. It seems like many people have this issue on this forum. I have already had several chats and phone calls over the past week but no one seems to know what the problem is. Has anyone's issue been resolved? Can someone help me? Thanks

Re: VISA Redemption Link not working

Hi SRM66,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.