VZ Retiree

[julespard0]

It just so happens that I started my career with Verizon (Bell Atlantic) as a customer service rep, so I think I know a little about it.
The customer service from VZ is horrific especially if you have to speak to a live person.
Don't even think about escalating, it's just a loop of endless frustrations. WE are talking multiple months of overbilling, multitudes of calls and reps and hours on the phone.
No one is accountable.
EOS

[Frustratedcustomer-1]

You got that right? I’ve been trying to get a hold of an actual live human for days to make a different payment arrangement because the automated system would only let me make it for a day that it was too soon now my phone’s gonna get shut off they’re gonna stop paying for it And I’m gonna have a $200 bill instead of a $75 bill PS that’s how they treat her and disabled veterans there 

[vzw_customer_support]

@Frustratedcustomer-1  wrote: You got that right? I’ve been trying to get a hold of an actual live human for days to make a different payment arrangement

Frustratedcustomer-1, we know how important it is to be able to update and make changes to a payment arrangement to prevent any unwanted service impacts. Have you since been able to set up a new payment arrangement to your account or speak with Financial Services regarding your current arrangement? 

-Andi