I found a similar thread here on the forums regarding the $200 credit towards Smart Home products. I attempted to click on the email and upon trying to check out was being charged full-price for a Nest E thermostat. The previous poster indicated they waited multiple days for a response from Verizon after getting no assistance via phone support.
Beware of this issue before agreeing to this offer (which I believe is offered as an incentive to renew Fios contract).
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.