Verizon Agent Never Called Back

I am a long time residential and business customer.  I contacted Verizon because my bill has gotten so high and I received a great offer from Cox to switch.  I was ready to cancel.  First I chatteed with an agent online who could not help me so I called in.  After being put on hold for an extremely long time, I was told the agent was checking with a supervisor to see if they could match the offer or at least help lower my bill if I would stay.  I was promised a phone call in 24 hours.  That was several weeks ago.  How can I reach retention or cancellation?  

Re: Verizon Agent Never Called Back
Moderator Emeritus

Hi mdworsk,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.