I’m writing to express my concerns regarding recent billing issues and customer service challenges with Verizon that have left me feeling frustrated and undervalued.
Mobile Bill Increase: My mobile bill increased by $25 due to a reduction in the autopay and electronic billing discount.
Home Fios Increase: My home Fios bill rose by $50—$10 from a plan increase and $35 related to a billing issue with the home device plan, which I did not cause or use during that period.
Customer Service Challenges: Resolving these issues required several calls and chat sessions. I endured dropped calls, over an hour on hold, and a 45-minute chat session with no resolution. This disrupted both my work and personal responsibilities.
Work Discount Issue: To offset costs, I applied a work discount. However, Verizon automatically replaced my existing $30 discount with a $10 discount without allowing me to retain the higher one. After multiple attempts, I finally reached a helpful agent today, but I was told the higher discount might not be reinstated unless I change my plan.
I want to note that this is not a reflection on the gentleman I spoke with today, who was courteous and professional. My concern lies with Verizon’s processes and policies, which have caused unnecessary stress and inconvenience.
I kindly ask for a review of these issues to ensure fair resolution and restore my confidence as a loyal customer.
Thank you for your time and understanding.
We definitely want to address any concerns you may have with your bill. Our terms for discounts have changed on the mobile side. The discount may be restricted to certain plans. ~Peter
Hi Peter, Thank you for your response.
Yes, I think that is the issue with the mobile side. While I do not like it, what else can I do? The only solution for that is to change my plan, and pay even more money. Which I cannot afford right now and does not make sense.
I guess it is just bad timing that I also am experiencing billing issues with Fios Home at the same time. I am seeking a solution for that.
Hi kassh38, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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