Cancelled my phone/internet mid May after years of great service because of a move out of state; called Verizon billing before the move and they said not to pay the May bill until a credit is issued on next bill for the second half of May since I would not be using their service during that time. Got next bill on 6/6 that was still not credited/corrected; so called Verizon billing back and they said the credit did not go through yet, and not to pay the bill until next billing cycle on 7/6 when it would be corrected. Got the 7/6 bill and it was still not corrected so called Verizon Billing again and they automatically sent me to a collection agency! Called Verizon billing again and they said I got bad information from them previously, that they do not credit any partial non-use, and since I did not pay my bill on time that it was sent to a collection agency - the Verizon billing person basically said that was too bad it happened this way. Now my credit is damaged because I followed Verizon's instructions and they say 'too bad'? Wow. Will NEVER use Verizon again.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.