For a little bit over a week now, I tried to get the iPhone 15 pro and switch over to Verizon from T-Mobile. I ordered the phone with a iPad and my credit card charge would go through, and then my order would be placed on hold until I took action. I had already sent them my documents to become verified. So I was surprised when my first order got cancelled. I made another order because when I contacted Verizon and told them what happen. They said it might of been a error for fraud or something and that just place another order and even had help from a rep. Placed my second order instantly my order was on hold after being charged.
Now I got 2 91$ Payment pending charges with nothing I even ordered. I haven't even gotten a refund on my first order yet after its been a week. I just wanted to switch over. After Contacting customer support another time to find out why my order was cancelled. I was told they cant even tell me why it got cancelled cause of certain laws preventing them. After trying to contact them for 2-3 hours since they kept sending agents or reps to me who doesn't even specialized on what I needed help with. I'm very disappointed.
We are sorry to read that you had these issues getting your service started, as this is never the experience we want for any of our customer, specially when starting out your service with us. In this case, the best option would be to contact our Sales team directly, as they are the only ones who would be able to check the orders, as an account was not created. You can reach out to them at:
We hope this information helps. ~Freddy
I'm just wondering how long refunds are supposed to take when orders are cancelled? If it takes too long I might have to dispute it with my bank.
Soulister, are the payments that you are referring to showing pending or already processed? Payments to Verizon for orders typically do not show fully processed until an order is shipped out. If it has been more than 3-5 business days since your order has been cancelled, we would recommend reaching out to your banking institution.
-Andi
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