I was told via a Verizon agent that I could only make contact with the Verizon Correspondence team via US Mail. I sent a letter well over 30 days ago and have still not received a call back or message, etc. I was told that the Correspondence team responds within a few business days! Verizon has put me in a serious situation that requires immediate attention and it seems that they could care less. I
Verizon started a โdummy accountโ for a separate device on my account and never merged the account. Essentially they sent a separate account to collections and never gave me access to view or make a payment. Every phone call I made to rectify the situation the agent said my account was up to date, not in any way deficient and assured me that I was mistaken. Fast forward 2.5 years later and they have sent this inaccesible account to collections. This is the definition of inefficiency and lack of customer care.
Joejo112, We are certainly concerned to read about your ongoing experience and we are here to help. We will be reaching out to you in a Private Message to gather some additional information so that we can assist further.
-Andi
I'm sorry we missed you. Please reply to our private message or contact us here: https://www.verizon.com/support/contact-us/#mobile -Joe
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