Each month the Verizon dollars as reported by our Synchrony statement are in excess of what Verizon Wireless subsequently shows as being available to apply against the balance for VW.
E.g. 12 days ago the Verizon credit card closed and the statement reports $54.32 Verizon Dollars are available as credits. Today I went into our Verizon Wireless account and it reports only $44.93 Verizon Dollars are available. I did apply the $44.93 against our bill, but what about the missing $9.39 ?? As I wrote this happens each month.
We just wanted to check-in with you to see if you still needed help with Verizon Dollar concern. Please do check your Verizon Vixa Card app for "Rewards" that are earned each month. This will also show purchases that apply to the Rewards. We’re standing by to assist, so please let us know.
-Deb
A lot of the rest of this discussion is hidden off in Private postings but I wanted to add publicly here what has happened.
This whole process was a debacle. I did get the link the support group sent me to work, yes, and on one day spent almost two hours dealing with multiple groups btu finally being told I should be transferred to an interface group handling the Synchrony data feed at which point the phone call (which we had switched to) was disconnected and I got a dialtone. The next day I started again with the social media support here but then got a Tier 1 sort of person to CHAT with who took a LONG chat time trying to acknowledge that the totals from the credit card statement were not matching what Verizon Wireless showed as available. I had to send multiple pics of the statements from both companies. She kept repeating that the daily accumulations in the credit card were shown by the app on the iPhone, which was true but totally irrelevant to my problem. Without informing me what was going suddenly a manager was in the loop trying to tell me that no-one in VW could deal with this problem. I pointed out there had to be SOMEONE in the IT group who handled the interface for the data flow from Synchrony--which she finally admitted. And I told her (as I did with the first person) that the day before someone had told me I needed to talk to someone in that tech group, that they were switching me over, but then the line dropped and I got a dial tone. Finally this manager said I needed to talk to Synchrony (which I had already done twice and told everyone that). She did apologize for how difficult this way and she was going to report in there needs to be a better way to handle this, but said I had to call the Synchrony peolpe and request a "Verizon Dollars Form" to be completed--that this was the protocol to investigate. I have subsequently made two separate calls to Synchrony support and no-one there has ever heard of this "Verizon Dollars Form".
Having this resolution mired with the Social Group Support (over 90 min of chat time) was a total waste...this is clearly some technical issue and it should have been triaged accordingly. I still don't have any resolution at all yet almost two hours on one day and about 90 min on another day were taken up with this--that is a lot of personnel/payroll time on the Verizon end for a problem which, many minutes later, everyone agrees is verified and happening. Chat is waste of time for a problem like this, and in terms of problem resolution no-one owns the problem, yet everyone wastes cycles going over the issue minute after minute with every new person I talk to.
Start a new topic or ask questions in the open forum.
