Verizon/Directv Billing Problem
Enthusiast - Level 2

In October, I received notice from Directv that beginning on or after 11/15/2015 my Directv charges would no longer appear on my Verizon bill and I would receive separate bills from both. I don't have a problem with that at all.

I received my bill from Directv and the billing period is 11/17 - 12/16. I don't have a problem with that either, but what I do have a problem with is Verizon's billing. It appears Verizon is billing me for full Directv service from 10/28 - 11/27. Why would I owe Verizon anything for TV service between 11/16 & 11/27 when Directv is charging me (full amount) for that same time period?

1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.