Verizon Dollars Disappeared
BP191955
Enthusiast - Level 1

How do I go about getting my Verizon dollars reinstated.  My Verizon Dollars have disappeared as well.  Talked numerous times to Verizon with no success.  They keep blaming the credit card company.  I keep getting the run around.  The last customer service representative was almost rude telling me my dollars were correct at $5.94 when my last statement said I accumulated $56.72.

Re: Verizon Dollars Disappeared
vzw_customer_support
Customer Service Rep

BP191955 We definitely want to take a look at your concern regarding the Verizon dollars on your account. Was your account showing the correct Verizon Dollar amount before? Have you used any of the Verizon Dollars?  ~Peter

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Re: Verizon Dollars Disappeared
mikej1234
Enthusiast - Level 1

I'd also like help....had a few $100 just vanish and keep getting the run-around.  I've probably already spent 3-4 hours on the phone and chat trying to deal with this. 

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Re: Verizon Dollars Disappeared
vzw_customer_support
Customer Service Rep

mikej1234 I'm sorry you've been having trouble with the Verizon Dollars. Naturally, don't want you to have to keep contacting us and spending lots of time on this. We've sent a Private Note to help, so we can assist. 

-John

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Re: Verizon Dollars Disappeared
vzw_customer_support
Customer Service Rep

We want to make sure we're able to help with your concerns. Let us know when you're available so we can help.

~Jesse

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