I signed up for Verizon Visa and expect that I can use the reward Verizon Dollars to pay for my Verizon monthly bill. However, my Verizon Visa does not link to my Verizon account. Talked to support 3 times, and they opened the incident with the 10 days lead-time. After over 10 days, I called in to check the status of my incident, and it seems that nobody to work on the incident. The last rep asked me the same questions and asked me to try this or that (same as previous rep asked me before they opened the incident). I keep telling them that should be an easy fix to update the database to link my Verizon Visa account with my Verizon account. I am very frustrated. The same Verizon credit card is setup for auto-pay, and Verizon is conveniently and easily to charge that credit card monthly, but has a VERY HARD TIME to credit my Verizon dollars.
Do you have any issue with your Verizon Dollars and how did Verizon fix it?
Thanks,
CD
We understand how important it is to be able to use each of the rewards you earn with your Verizon Visa Card. We want to help you and make sure you don't wait any longer to receive them. Now it's become easier to view and redeem your Verizon Dollars through the app. Please review the following steps under "About the Verizon Visa Card", number 5: https://www.verizon.com/support/verizon-visa-card-faqs/
We will be waiting to continue assisting you in case you have questions or doubts.
~Maria
Custom service reps reply assumes that problem is on the customers end. It’s not. Many people including me have been having this problem and nobody seems to be able to help us. Unacceptable!
Is there anything new yet on fixing this problem? What is the point of accumulating Verizon Dollars if there is no way to use them?
ERL82, I'm sorry you've been having issues with your Verizon Dollars. I've sent you a Private Note so we can look at this further.
-John
We're sorry to hear that you're having problems with your Verizon Dollars. We'd like to collect more data. Please let us know when you're available.
~Jesse
I had my Verizon Credit card from Feb 2023, and now October 2023, my credit card is still not linked to my Verizon wireless. Talk to the credit card company and they told me they submitted the request to correct to Verizon twice. Not sure why it takes 11 months and I am still not be able to use my Verizon Dollars.
Any REAL help from Verizon to this issue?
Hello, being on top of your service is vital, especially if you are managing your Verizon Credit Card. We are here to help.
For more details check out our FAQs: https://www.verizon.com/support/verizon-visa-card-faqs/.
We sent you a Private Note, please review at your earliest convenience.
~Gilbert
Mine is linked as I can see them in my Verizon wireless app but I am unable to redeem them for bill, to purchase phone, or gift cards. My only option is auto redeem and that is not what I want. So I have the same question. What is the use of them since I can’t actually use them.
We're here to help with your question. If your Verizon dollars are not showing up on your Verizon account, you need to reach out to card services to link the accounts. ~Peter
What is the address or phone of card services?
The bank sends me to Verizon and Verizon sends me to the bank.
Sometimes, a community needs to band together in solidarity to fix a problem that others ignore.
We understand the importance of enjoying your Verizon Dollars. Our goal is to guide you in the best way possible.
For more details, check out our Verizon Dollars FAQs: https://www.verizon.com/support/verizon-visa-card-faqs/.
If you are encountering issues, please contact Verizon Visa Card customer service at 866-313-9396. They will provide the support you deserve.
Hope this information helps.
~Gilbert
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