Verizon Dollars
chopsstick
Enthusiast - Level 1

I signed up for Verizon Visa and expect that I can use the reward Verizon Dollars to pay for my Verizon monthly bill.  However, my Verizon Visa does not link to my Verizon account.  Talked to support 3 times, and they opened the incident with the 10 days lead-time.  After over 10 days, I called in to check the status of my incident, and it seems that nobody to work on the incident.  The last rep asked me the same questions and asked me to try this or that (same as previous rep asked me before they opened the incident).  I keep telling them that should be an easy fix to update the database to link my Verizon Visa account with my Verizon account.  I am very frustrated.  The same Verizon credit card  is setup for auto-pay, and Verizon is conveniently and easily to charge that credit card monthly, but has a VERY HARD TIME to credit my Verizon dollars. 

Do you have any issue with your Verizon Dollars and how did Verizon fix it?

Thanks,

CD 

Labels (1)
Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

We understand how important it is to be able to use each of the rewards you earn with your Verizon Visa Card. We want to help you and make sure you don't wait any longer to receive them. Now it's become easier to view and redeem your Verizon Dollars through the app. Please review the following steps under "About the Verizon Visa Card", number 5: https://www.verizon.com/support/verizon-visa-card-faqs/
We will be waiting to continue assisting you in case you have questions or doubts.

 

~Maria

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Re: Verizon Dollars
DLC17
Enthusiast - Level 1

Custom service reps reply assumes that problem is on the customers end. It’s not. Many people including me have been having this problem and nobody seems to be able to help us. Unacceptable!

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Re: Verizon Dollars
ERL82
Enthusiast - Level 1

Is there anything new yet on fixing this problem? What is the point of accumulating Verizon Dollars if there is no way to use them?

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Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

ERL82, I'm sorry you've been having issues with your Verizon Dollars. I've sent you a Private Note so we can look at this further. 

-John

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Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with your Verizon Dollars. We'd like to collect more data. Please let us know when you're available.

~Jesse

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Re: Verizon Dollars
chopsstick
Enthusiast - Level 1

I had my Verizon Credit card from Feb 2023, and now October 2023, my credit card is still not linked to my Verizon wireless.  Talk to the credit card company and they told me they submitted the request to correct to Verizon twice.  Not sure why it takes 11 months and I am still not be able to use my Verizon Dollars.

 

Any REAL help from Verizon to this issue?

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Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

Hello, being on top of your service is vital, especially if you are managing your Verizon Credit Card. We are here to help.

 

For more details check out our FAQs: https://www.verizon.com/support/verizon-visa-card-faqs/.

 

We sent you a Private Note, please review at your earliest convenience.

~Gilbert

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