Verizon FIOS Final Bill

I don't even know where to go with this, but I'm getting no help by contacting Verizon on its website. I canceled my service and turned in my equipment, was told there would be a final bill with pro-rated. The final bill has not come yet and there is a new bill with a full month's service. The payment date is coming up so I reached out for an update and the customer representative told me to pay the bill to avoid a late fee and then I would be refunded later. Excuse me, why should I be out of money and wait for a refund instead of getting the final statement? Does Verizon provide interest on the money they want to hold?

Re: Verizon FIOS Final Bill
Moderator Emeritus

Hi Joanna1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.