We closed our Verizon Fios account with a credit balance and received a debit card with the balance amount. We successfully activated and registered the debit card last week. Since then, we have tried to use the card at a gas station, hardware store, drug store and online. Declined every time. I have contacted customer service twice. First time I was told I had to wait 30 minutes between swiping the debit card for the transaction to go through. That makes zero sense. Btw, I did wait 30 minutes between swiping - declined. Second time I was told I had to wait one business day before using the card again before the transaction could go through. Again, this makes zero sense. This is our money. This feels wrong. Is Verizon intentionally making it difficult so people give up?
Hi adhama,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
