Verizon Fios Gift Card

[bkbg44]

Hello, I recently recieved an email stating that I am able to redeem two gift cards I was given for signing up for Fios internet and each time I attempt to redeem them, I either get a blank white screen in the Fios app, or a connection timed out error in a browser. Just wondering what can be done so I am able to redeem the gift cards. 

Thanks. 

[LawrenceC]

Hi bkbg44,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.