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Verizon Fios Home Internet

A_G3
Enthusiast - Level 2
‎10-24-2025 01:26 PM

Formal Escalation – Repeated Billing Discrepancies and Request for Refund via Prepaid Mastercard

10/24/2025 

4:23pm EST 

Verizon Fios Corporate Customer Relations Team,

 

I am submitting this as a formal escalation regarding repeated billing discrepancies on my Verizon FiOS Home Internet account.

 

Account Details:

 

  • Plan: Gigabit Connection – $10.74/month
  • Customer Tenure: 5 years

 

 

 

1. Overcharges (March 2024 – July 2025)

 

 

During this period, I was billed $19.99 per month instead of the correct rate of $10.74 per month, resulting in an overcharge totaling $185.00.

 

I am requesting that the $185.00 be refunded via a physical Prepaid Mastercard, rather than applied as a credit to my Verizon FiOS account.

 

 

2. Verizon Forward Discount Removal (August – October 2025)

 

 

In August 2025, the Verizon Forward discount ($10.75)—which had been previously communicated as having no expiration—was removed from my account without prior notification or authorization. As a result, my monthly bill increased to $30.74, leading to an additional overcharge of $35.22 between August and October 2025.

 

I respectfully request that this $35.22 also be refunded via physical Prepaid Mastercard, not as an account credit.

 

 

3. Repeated Occurrence

 

 

This is the second time I have experienced a billing discrepancy of this nature. I am requesting that this issue be reviewed at the corporate level to ensure accuracy moving forward and to prevent future occurrences.

 

I have been a loyal Verizon Fios Home Internet customer for over five years and have consistently maintained my account in good standing. I trust this matter will be addressed promptly and in good faith.

 

Thank you for your attention to this issue. I look forward to your timely response and resolution.

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Kh_Samyak
Moderator
Moderator
‎10-24-2025 04:24 PM

Hi A_G3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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