Verizon Fios Power of Attorney
jerryv914213
Enthusiast - Level 1

Hi, I am Power of Attorney for a Verizon Fios account holder. I need online access to manage the account. i am only able to see instructions for submitting documents to Verizon Wireless. when I call customer service, the agents are unable to handle this without his pin (which he does not know), or sending messages to his cell phone or email (which he cannot access). They said that even with the POA, I cannot access his account without this. This cannot be correct. 

 

Please advise. Thank you.

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Re: Verizon Fios Power of Attorney
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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