Verizon Fios billing and plan switcheroo

Has everyone experienced this with Verizon Fios?  We had Gigabit connection speed installed and verified at our home; however, on the next day, the Verizon Network team actually changed the subscription plan to 75/75.  The catch is that they kept billing us Gibabit connection speed when in fact the most we could get with internet speed was 75/75.  Seems like a bait and switch scheme that Verizon does.  Of course Verizon has no problem accepting your payments for the higher plan; even though they are providing us the lower internet speed.  Just curious if any subscribers in this community experienced a similar problem, and what course of action you took with Verizon?  We have escalated to Verizon Customer Service, but they are not being helpful.  Thanks

Re: Verizon Fios billing and plan switcheroo

Hi BOS168,

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