Verizon Fios going back on package benefits

I tried calling custom service today (1 hr wait to get no where) after setting up my auto pay online. I noticed I didn't receive 20,000 points (maybe after first payment?)or free HBO for a year. Now im being told there's no documentation about these rewards when starting fios. Even though it was promised as a package deal. The tech even said I should be getting what was promised over the phone. Now im being told im in the black sheep area of new york where I don't get the rewards?

Re: Verizon Fios going back on package benefits
Moderator Emeritus

Hi schwithy,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.