Verizon Fios on Demand Charge

[Flasjose]

Today 4/30/2020 I just received a receipt for a Fios on Demand charge that I did not perform. I’m not sure what happened if it was accidental or not but I haven’t been able to reach customer service probably due to the current situation so I decided to start this thread to maybe get some help. The title bought was Bad Boys for Life HD, the receipt does not include an order number but it came out to $21.83 including all taxes. Any help would be appreciated. I would just like a refund as I do not care for this product.

[kh-gary]

Hi Flasjose,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.