Verizon Offer to pay off for my previous phone after switch to Verizon

[prasannavinap]

Hi, where can I submit my final bill from my previous carrier so that I can get the rebate to pay off my device. I switched to Verizon on Apr 4th and submitted my order online. I'm looking for pay off only for one phone. I have the bill ready but not able to find the place where  I can submit it. 

[vzw_customer_support]

Hello prasannavinap, we want to make sure we assist you with your rebate. So we can better assist, we will be reaching out via Private Message.

-Dee

[Uleski31]

I was told you would pay off my old

phone how do I go about filling out the form 

[vzw_customer_support]

Hello Uleski31, We'll be reaching out to you in a Private Note to assist you with that form upload and assist with this promotion. -James

[Ginger_VZ · Accepted solution]

Hello,

It looks like we were able to get this matter resolved. We do have a link to track rebates and other offers: https://www.yourdigitalrebatecenter.com/#!/check-my-status

[prasannavinap]

HI Christy, 

Thanks for all your help other day. As you requested I sent an email to 

[email address removed per the Verizon Terms of Service] with all the details but I have not received a response from them yet. Can you review, please. It is not allowing me to post on the private message as well. can someone review this. 

Thanks!

[vzw_customer_support]

Hi there! Sending over a private note so we can go over the process with you once that email was sent. 

-Meg

[SynthpopAddict]

Have you tried using a computer to login to your My Verizon account and seeing if there is something under the rebate offers or your order history to upload the bill?