Verizon Prepaid Visa Gift Card

Hi - 

I signed up for the triple play package in September 2015 and was supposed to receive a prepaid gift card.  I never received the card.  I followed up by phone a few times with no luck on getting the card.  How can I get the card or is this something where I'm out of luck?

Please let me know.



Re: Verizon Prepaid Visa Gift Card
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.