I am so frustrated with Verizon that I am about to cancel after 15 years of loyal service. I went online today to pay my bill and saw that my agreement is expiring and I'm eligible for a discount with early renewal. I tried 3 times to get more info from the Chat feature. Each time I was told they couldn't access my account due to a "pending order" and I would have to call on the phone. I tried to find a phone number of Verizon website, but couldn't find one. Finally had to activate chat again just to get a number and after going round and round with the new rep who swore she could help me only to find that she too couldn't access the account. Finally I called on the phone, got a rep who said that the "pending order" is from 2 years ago and is obviously an error, but he can't do ANYTHING to the account until it is removed. He says he submitted a "ticket" to have it removed but he can't give me renewal pricing, he can't upgrade my internet service, and he can't cancel a premium channel that I no longer want. I'm stuck until they fix the account. I even asked if I could just cancel my Verizon service altogether because I am SO frustrated and ready to become a "cord-cutter" anyway. He says he can't do that either. So now I have no assurance that this will ever get fixed even though he claims someone will call me next week. Yeah, right. Every time I deal with Verizon, it's a struggle. I'm done. I have a SmartTV, a Tivo box, Netflix, Amazon Prime, and Hulu. I'm ready to cut the cord.
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