In September 2022, I received 7 new "Verizon One" cable boxes including two new DVR's for our home. Our monthly home service is the most premium package costing around $300 monthly. They sent return stickers for old equipment and when in discussion, Verizon told me to put the equipment back in boxes and use the return stickers which I did. They have charged me $350 for un-returned routers and $375 for an un-returned media server. I have had at least 6 phone calls with customer service over the last 3 months and they all say they will help and get back to me. No response... How can this happen? I did nothing wrong?? I did exactly what they told me to do... Warning to all Verizon customers- Do not make any equipment swaps because they will fraudulently charge you huge fees and there is nobody to talk to that would help resolve this issue. Believe it or not, I think my next step would be to visit the Basking Ridge, NJ office when I am in the area. What else can a consumer do except switch to another service? Very sad how they treat a top premium plan customer.
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ddeem, we certainly want to address your concern. Our FIOS team does not have access to this platform. They can be contacted here https://www.verizon.com/support/residential/contact-us/contactuslanding.htm