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Verizon Wireless: the masters of charging premium prices for Dollar Tree-level customer service.
Imagine setting up AutoPay, expecting a $10 discount, and instead enrolling yourself in a never-ending Hunger Games against their billing department.
Every month it’s a surprise:
🎉 Will they apply the discount?
🎉 Will they gaslight me into thinking it’s my fault?
🎉 Will I waste another two hours chatting with five different agents who all mysteriously "can't see the issue"?
(Spoiler: The answer is YES.)
Solved! Go to Correct Answer
Hi tsalberts,
We understand your frustration and disappointment with your experience, and we sincerely apologize for the billing issues and the level of service you've encountered. It's certainly not the experience we want our customers to have, especially when setting up convenient features like Auto Pay.
For more information regarding the Auto Pay and paperless billing discount, you can visit our dedicated FAQ page here: Set up Auto Pay for monthly mobile bill discounts FAQs . This page outlines the requirements and details of the discount.
take care
Hey tsalberts, these are not the kind of experience we like to see for our customers. We would like to have the opportunity to look this over and make sure we can get this addressed. We will send you a private message so that we can better assist you.
-Rosie
Sorry to hear you're having so many problems with the autopay discount. It's my understanding that only Verizon Visa or an ACH transaction from a debit card or directly from a bank account qualifies for the discount. If you've been using the same payment method for a while and only recently began having problems, another possibility is your card expired. Verizon's system doesn't keep up with expiration date and CVV number changes when you get a renewed card; you'd have to go into your account, shut off autopay, remove the saved payment method, and then re-enter the payment method with the updated details before turning the autopay back on.
Hi tsalberts,
We understand your frustration and disappointment with your experience, and we sincerely apologize for the billing issues and the level of service you've encountered. It's certainly not the experience we want our customers to have, especially when setting up convenient features like Auto Pay.
For more information regarding the Auto Pay and paperless billing discount, you can visit our dedicated FAQ page here: Set up Auto Pay for monthly mobile bill discounts FAQs . This page outlines the requirements and details of the discount.
take care
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