Verizon account linked to another person's email and phone number?
BerMimi97
Newbie

Hi,

I have a Verizon Fios account linked to my residential address with my name, bank account info. However when I try to log into myVerizon, it sends me to another account and when I try to call, the confirmation is sent to another email and phone number. This is a dangerous privacy issue and whenever I've tried to reach out to Verizon customer service I'm on hold for forever. 

Has anyone had experience with this issue? 

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Re: Verizon account linked to another person's email and phone number?
LawrenceC
Moderator Emeritus

Hi BerMimi97,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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