I can't believe that Verizon has reported my final bill to the credit agencies. First, I never received a final bill from them and I definitely never got a collection notice. I finally took it upon myself to call and thats when I discovered that the bill was in collections. Then I found out it was reported to the credit bureaus! For what It had been two billing cycles and I realized something must be wrong. I cancelled my service because it was poor equipment and pricing issues. I had a DVR box that was replaced 4 times and still never worked properly. I was charged for a DVR that was broken and that wasn't on the account. I was told that it would be adjusted once received and it never was. I never received any credits for the poor quality of equipment and service. However, the moment I decide to leave FIOS due to the high cost and bad service they want to hold my credit hostage! I should have filed complaints with the FCC in regards to my billing long before it got to this point. The Customer Service reps could care less so I spent countless hours for nothing. The Bill was immediately paid in full and they still wont remove the blemish from my report. I have already advised my friends and relatives to ignore purchasing FIOS services. I may not be able to get this resolved but I am in Education and I will spread the word to lots of people! Tired of Big Corporations with these bullying tactics.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.