I was told it could take a couple of billing cycles, but it has been 5. I was given a pretty large credit to come over from another carrier when I signed on. I saw the store manager apply them to my account. He told me that I would have to wait a few billing cycles to see them get appplied. They have not once been applied to my bill.
I called and spoke to someone who said they saw the credits pending but didnโt have an answer as to why it was taking so long. I canโt wait to leave at this point. Your service isnโt better and the inability to help me is beyond frustrating.
Hello there! We are so sorry to hear about this experience. We'd like to send a private note to inquire a little more about your pending credit and see what we can do to get this resolved.
-Christy
Just checking in. Please let us know when you receive our messages and have time to message us back.
-Christopher
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