Verizon customer service are spiteful, placed a collection of $56 on my credit report and refused to remove it!
alineNYC
Enthusiast - Level 2

I was a loyal customer of Verizon Fios for a year and 2 months and never missed a payment but yesterday a collection charge was put on my credit report after I canceled the service over 2 months ago!

Before I canceled my service since a competitor offered a much better price, I called Verizon 3 times to know if I would be prorated for the days that overlapped my billing cycle, each representative confirmed that absolutely I can cancel anytime and will be prorated by the day from my billing cycle start date.

I canceled the service 4 days after my new billing cycle started, and received a  $0 balance due letter from Verizon in the mail about one month after canceling, figured the appropriate days would be billed later.

Instead, I was charged $56.33, directly out of my account, 2 months after canceling! I disputed the $42 balance with my bank  ( deducted the overlapping days) but got a full refund back from Verizon and therefore the bank sent a full refund for $56.33. This was December 14th, 2022. I thought the case was settled, was home for the holidays, and received 0 notice from Verizon that the amount was still due!

Yesterday January 10th received an alert on my credit report that my score went from 799 to 580!! because of a collection charge from Verizon for $56.33 placed on January 7th and past due by 23 days!!

I immediately called customer service and spoke to at least 5 people who all provide a completely inaccurate response, and told me they sent one email to notify me that the $56.33 was still due which I never received! Never received a single collection notice in the mail, and my bank confirmed the credit was amicably refunded by Verizon!!

I called the collection department of Verizon and paid the charges immediately and was told that the collection would remain as a paid collection on my credit report!!  I had been building my credit score for the past year and everything now is crumbling down for $56.33 that I was not even due in reality.

I am devasted for the past 2 days I haven't eaten or slept this is devastating and Verizon collection, customer service, and billing seem to be happy to hear they have ruined my credit I put in so much hard work to get close to 800!

I have filed a dispute since I have the supporting documents from the disputed transaction outcome from the bank and receipt, but won't be able to feel Ok until it's removed, this has turned into a nightmare.

Please help!

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Re: Verizon customer service are spiteful, placed a collection of $56 on my credit report and refused to remove it!
Kh-Phil
Moderator
Moderator

Hi alineNYC,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance.

We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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Re: Verizon customer service are spiteful, placed a collection of $56 on my credit report and refused to remove it!
alineNYC
Enthusiast - Level 2

thank you, looking forward to the specialist to contact me,

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Re: Verizon customer service are spiteful, placed a collection of $56 on my credit report and refused to remove it!
Mrfixit207
Enthusiast - Level 1

Reading through the forum this seems to be a common occurrence with Verizon. I have a similar issue that needs to be resolved. Surely the root cause can be investigated and addressed. There seems to be too many of these cases in the community support.

 

Re: Verizon customer service are spiteful, placed a collection of $56 on my credit report and refused to remove it!
alineNYC
Enthusiast - Level 2

After calling almost every day and faxing my supporting documents , about 2 weeks later finally was able to resolve it

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Re: Verizon customer service are spiteful, placed a collection of $56 on my credit report and refused to remove it!
Bjuian
Enthusiast - Level 1

I need help with this too!!   Loyal customer for 15 years.   Took my credit score down 160 points from an 820 credit score.  Someone send me a link or email too!   I have spent DAYS and hours upon hours and NO ONE will help with a stupid $99 charge.  I’m happy to pay if they will remove it. I really don’t even care if I owe it or not.  Just get it off my credit. 

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Re: Verizon customer service are spiteful, placed a collection of $56 on my credit report and refused to remove it!
alineNYC
Enthusiast - Level 2

I kept calling and faxing supporting documents to Verizon billing, ( after paying the charge) after 2 weeks of calling every other day, they finally removed the collection.. took about a month altogether ! Good luck !! Keep calling 

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Re: Verizon customer service are spiteful, placed a collection of $56 on my credit report and refused to remove it!
Bjuian
Enthusiast - Level 1

This is absolutely ridiculous!    This has happened to us as well.  Dropped our credit score 160 points.    How did you finally get it resolved?  What department?  I have spent hours and days on the phone with them with no results.  Please help!   We are trying to buy a house!!!

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