I contacted Verizon thru a live agent on 4/1/14 about a new agreement and was offered a package of $104.99. I just got my new bill and the amount was $119.99. I called on the phone and spent over 2 hours talking to people including a supervisor and finally was told basically, tough luck! I was told that the deal I was offered was not valid and that when my current bundle credits end on June 24 that my bill will go up another $15/mth. With two boxes and taxes and stuff my bill will be over $180/mth. I told them that was not acceptable because I was promised $104.99 for two years. The supervisor said that deal could only be offered to new subscribers. I have been with Verizon for a long time and this is how they treat customers! Wow! Well I intend to call back again tomorrow and talk to someone else because this is just not right. If I don't get satisfaction I will consider going somewhere else with my business. Too bad because I really do like the Fios stuff but I don't like being jacked around by a company that does not care about existing customers.
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