Verizon fios wouldn't keep my current price for triple play when moving. Now charged with etf
Enthusiast - Level 1
I had no choice but to move due to going through a divorce. I currently had the triple play package and I was paying roughly $80 total on my bill. When I called customer service to have my service transferred to my new address in the next town over I was told that they'd have to charge me an extra $40 each month as this promotion I'm currently in is not available at my new address. I explained that is beyond ridiculous to charge me extra for the same exact package and I refuse to pay. I requested to speak with a supervisor and explained the entire thing. Simply said I want to keep fios with the same package and of course same price. I was told that it cannot be done. I said I couldn't afford the increase and In response was told I would be breaking my contract with fios and charged an etf. I explained that I am not breaking a contract. I feel that Verizon is breaking their contract with me. Why charge me extra because I am moving for the same service. Nothing had changed except for my address. I still want to maintain my exact service. So, now I have an unpaid charge on my credit report from Verizon. I refuse to pay the etf. This is corrupt business practice. Instead of honoring my same plan/cost they'd rather lose a customer.
1 Reply
Moderator Emeritus

Hi Jens82,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.