Decided last year to merge accounts with my wife so we would have ONE bill to deal with.
Evidently when those accounts were merged verizon thought it would be wise to leave an 87 dollar balance on the old account???
So as we went on about paying our new convenient single bill for ONE bill each month we assumed we were satisfying all debts.
NO that would make too much sense.
We paid our bill each month online. Then all of the sudden. 6 months later I get a collections letter on the mysterious 87 dollars left on the old account.
No phone call or text....( since it's a phone bill- you would think that they could contact you) on that phone number and explain what was going on?
My livelihood depends on my credit. I borrow a lot of money in construction and real estate and 87 dollars in flawed billing practices are about to cost me thousands.
A loyal customer for ten plus years. Verizon refuses to help!!!
Why would a merged account not carry over any balance??? This is just setting people up for credit nightmares.
This must be fixed!!!
I have read a number of similar stories resulting from this flawed verizon process.
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