Just tried speaking to an agent in billing on the phone, and waited for 2 hours to never to be connected so I’m here. (It said 1 hour wait, I think I was generous)
Back in July, the bundle offer I signed up for offered a free nest cam AND a 150 prepaid visa gift card. I got the email redemption for both in September. The nest redemption worked, but the visa gift card did not. I called support (waited an hour back then too) and she said the website was broken and the card would arrive by email without me doing anything else.
Fair enough I thought, and forgot about it til I see in the my fios app an alert today telling me to redeem my visa gift card before it’s too late . I attempt to and it says the offer is now expired. Wonderful.
Anyone else having issues redeeming the $150.00 dollar visa gift card?
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